Frequently Asked Questions

Silo Eye Care is conveniently located in Round Rock, Texas, making it easy for patients from Hutto, Georgetown, Pflugerville, North Austin, and surrounding communities to receive personalized eye care close to home. Visit our Contact page for directions, office hours, and parking information.

Our office hours are designed to accommodate busy schedules, including Saturday appointments for added convenience. While we recommend scheduling an appointment in advance to reserve your preferred day and time, walk-in patients are always welcome. We'll do our best to accommodate you and your family and provide the same personalized care we're known for. Current office hours can be found on our website and may be updated periodically.

Absolutely! We're always welcoming new patients of all ages and look forward to helping you achieve your best vision and maintain lifelong eye health. Whether you're due for a routine eye exam, need specialty eye care, or have a specific vision concern, our team is committed to providing personalized, comprehensive care in a comfortable, patient-centered environment.

While we recommend scheduling an appointment to ensure your preferred day and time is available, we understand that eye concerns don't always happen on a schedule. Walk-in patients are always welcome, and we'll do our best to accommodate you as quickly as possible. If you're experiencing an urgent eye problem or need same-day care, we encourage you to call our office before arriving so we can prepare for your visit and provide the most efficient care possible.

We understand that plans can change. If you need to cancel or reschedule your appointment, we kindly ask that you provide at least 24 hours' notice whenever possible. This allows us to offer your appointment time to another patient who may be waiting for care. If you have an unexpected emergency, please contact our office as soon as you can, and we'll be happy to work with you to find a new appointment time.

Absolutely! Our office is designed to be accessible and welcoming for all patients. If you have specific accessibility needs, please let us know before your visit so we can make your experience as comfortable as possible.

We believe in clear, transparent communication when it comes to the cost of your care. While exact charges depend on your insurance coverage and the services provided during your visit, our team will do our best to explain your benefits and any anticipated out-of-pocket expenses beforehand. If you have questions about your coverage or billing, we're always happy to help so you feel informed and confident every step of the way.

Absolutely! We accept many major vision and medical insurance plans. Because insurance networks and benefits can change periodically, we recommend reviewing our Accepted Insurance & Payment page for the most up-to-date information.
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If we're considered out of network with your insurance plan, don't let that discourage you. Many plans still offer valuable out-of-network benefits, and our team is happy to help you understand your coverage and maximize any available benefits.
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If you have any questions before your appointment, please don't hesitate to contact our office. We'll be happy to review your insurance information, explain your benefits, and help you understand any anticipated out-of-pocket costs so you can feel confident before your visit.

Vision insurance is generally used for routine eye exams, glasses, and contact lenses. Medical insurance is typically used when diagnosing or treating eye diseases, injuries, infections, or other medical conditions affecting the eyes.
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In some cases, both your vision and medical insurance may be used during the same visit. For example, you may schedule a routine comprehensive eye exam, but if the doctor identifies a medical eye condition that requires additional evaluation or treatment, your medical insurance may also be billed for those services.

Our team is committed to helping you understand your insurance coverage and how it applies to your visit. If additional testing or medical services become necessary, we'll explain why they're recommended, discuss how your insurance may apply, and answer any questions you have so there are no surprises.

No insurance? No problem. We believe quality eye care should be accessible to everyone, regardless of insurance coverage. If you don't have vision or medical benefits, you're still welcome to receive care at our office.
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We offer affordable self-pay options for comprehensive eye exams, medical eye care, contact lens services, and eyewear. Our team will gladly discuss pricing with you before your visit so you understand the cost of your care and can make informed decisions without any surprises.

If you have questions about fees or payment options, please contact our office, we're always happy to help.

Yes. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) can typically be used for eligible eye care services, prescription eyewear, and contact lenses. If you're unsure what your plan covers, our team is always happy to help you understand your benefits and make the most of your available funds.

Yes. We offer flexible financing options to make quality eyewear more accessible. We accept CareCredit and Cherry Financing, both of which allow you to split your purchase into manageable monthly payments.

Our team is happy to help you understand your options and guide you through the simple application process so you can choose the plan that works best for your budget.

A comprehensive eye exam typically takes 45 to 60 minutes, depending on the services needed. New patients, as well as those requiring additional testing or medical evaluation, may need extra time to ensure a thorough and accurate assessment.

It is highly recommended that patients have a comprehensive eye exam annually, depending on age, vision needs, and overall eye health, to help detect eye disease early. Patients with conditions such as diabetes, dry eye, glaucoma risk, or a family history of eye disease may require more frequent exams. Regular eye exams are essential for detecting changes early and protecting long-term vision. For children, more frequent eye exams are recommended, as their vision is still developing rapidly and can change quickly.

We recommend bringing your current glasses or contact lenses, a list of medications, your insurance information, and any previous eye exam records, if available. This helps ensure the most accurate evaluation and continuity of care. We also recommend bringing any relevant family history related to both vision and medical eye conditions, as this information can be important for your overall eye health assessment.

A comprehensive eye exam evaluates both your vision and overall eye health. It typically includes a prescription check, eye muscle testing, evaluation of eye coordination, and a detailed examination of the internal and external structures of the eye. Advanced imaging may also be used to detect early signs of eye disease.

The American Optometric Association recommends a comprehensive eye exam between 6 and 12 months of age, another exam at least once between ages 3 and 5, and again before starting kindergarten. After that, most school-aged children should have a comprehensive eye exam every year to monitor vision changes and support healthy visual development. Some children may benefit from more frequent exams depending on their prescription, eye health, family history, or risk of developing myopia.

Yes. School vision screenings are helpful, but they only evaluate certain aspects of vision and can miss many common eye conditions. A comprehensive eye exam assesses your child's prescription, eye health, eye coordination, focusing ability, depth perception, and overall visual development to help ensure their eyes are functioning properly.

Children don't always realize they're having trouble seeing. Signs that may indicate a vision problem include squinting, frequent headaches, holding books or screens very close, rubbing their eyes often, covering one eye, tilting their head, difficulty concentrating while reading, or changes in school performance. Even without symptoms, routine eye exams remain an important part of your child's healthcare.

While a comprehensive eye exam cannot diagnose learning disabilities, it can identify vision problems that may significantly impact a child’s ability to read, focus, track words on a page, and follow along in the classroom. Conditions such as uncorrected refractive errors, eye teaming issues, or focusing difficulties can sometimes appear similar to attention or learning challenges.
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Healthy vision plays a key role in a child’s ability to learn comfortably and confidently. When vision problems go undetected, children may struggle with reading, lose their place while reading, avoid close-up work, or become easily fatigued during school tasks.

Early detection and treatment of these issues can make a meaningful difference in a child’s academic performance and overall confidence, helping ensure they have the visual tools they need to succeed in and out of the classroom.

A pediatric eye exam is tailored to your child's age and comfort level. The doctor will evaluate vision, eye alignment, focusing ability, depth perception, and overall eye health. Dilation may be recommended depending on your child's age, symptoms, and examination findings. Dilating the pupils allows for a more complete evaluation of the retina and can help provide the most accurate prescription, particularly in younger children

If glasses are recommended, the doctor will explain your child's prescription and help you choose eyewear that is comfortable, durable, and appropriate for their lifestyle. If your child is developing myopia (nearsightedness), Silo Eye Care offers myopia management options designed to help slow its progression and support long-term eye health. Early intervention is an important part of care, as managing myopia in childhood may help reduce the risk of more significant vision changes and eye health concerns later in life.

A routine eye exam focuses primarily on evaluating your vision and determining your prescription for glasses or contact lenses, along with a basic assessment of overall eye health.

A medical eye exam is performed when there is a specific eye concern or when symptoms suggest an underlying condition. This type of exam focuses on diagnosing and managing eye diseases or conditions such as dry eye, infections, injuries, glaucoma, or diabetic eye disease. Medical eye exams often include additional testing, imaging, or follow-up care depending on the condition being evaluated.

In some cases, both a routine and medical exam may occur during the same visit if an underlying issue is found during a standard eye exam. Our goal is always to ensure your eyes are thoroughly evaluated and any concerns are properly addressed.

We understand that urgent eye concerns can be stressful and often need prompt attention. In most cases, we aim to see patients with urgent symptoms as quickly as possible, often the same day or within 24 hours depending on availability.
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If you are experiencing symptoms such as sudden vision changes, eye pain, flashes of light, new floaters, redness, or a suspected eye infection or injury, we encourage you to contact our office right away. Our team will help assess your symptoms and schedule you appropriately so you can be seen as soon as possible.

If your symptoms are severe or rapidly worsening, we may also recommend immediate evaluation in an emergency setting to ensure you receive timely care.

A medical eye problem includes any condition affecting the health of your eyes, such as infections, injuries, sudden vision changes, inflammation, or chronic conditions like glaucoma or diabetic eye disease. We diagnose and manage a wide range of eye conditions, including glaucoma, diabetic eye disease, dry eye, myopia control, keratoconus, and others.

Our goal is to provide accurate diagnosis, effective treatment options, and ongoing management to help protect and maintain your vision. If you do not see a specific condition listed that you may need help with, please contact our office and we will be happy to provide further guidance.

Yes, in many cases medical eye visits are covered by medical insurance, instead of vision insurance,  when the visit is related to diagnosing or treating an eye condition such as dry eye, infections, injuries, glaucoma, diabetic eye disease, or sudden vision changes.
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Coverage depends on your individual insurance plan, and benefits can vary. Some visits may be fully or partially covered, while others may include out-of-pocket costs such as copays or deductibles.

Our team is happy to help review your insurance benefits and explain what may apply to your visit so you know what to expect before or at the time of your appointment.

Floaters and occasional flashes of light can be common and harmless, especially as we age. However, you should be concerned if you notice a sudden increase in floaters, new or frequent flashes of light, or a shadow, curtain, or loss of vision in part of your visual field.

These symptoms can sometimes be a sign of a retinal tear or retinal detachment, which requires prompt medical attention. If you experience any sudden changes, it is important to contact our office immediately so we can evaluate your symptoms and determine if urgent care is needed.

A diabetic eye exam is specifically designed to detect early signs of diabetic retinopathy and other diabetes-related changes in the eyes. These changes can develop silently, often before any noticeable symptoms affect vision.
We use advanced retinal imaging (such as Optomap) to carefully evaluate the health of the retina in detail, allowing us to detect subtle changes early, often before vision is impacted. We recommend annual diabetic eye exams for all patients living with diabetes. When necessary, we also coordinate findings with your primary care physician or endocrinologist to support comprehensive, whole-body health management.

Co-management is a collaborative approach to eye care where we work closely with ophthalmologists, primary care physicians, and other specialists to ensure you receive the most appropriate and coordinated treatment for your condition. This allows you to receive parts of your care in our office while more advanced procedures or surgeries are handled by a specialist when needed.

We commonly co-manage conditions such as cataracts, LASIK and other refractive surgeries, glaucoma, diabetic eye disease, and certain retinal conditions. Throughout the process, we continue to monitor your eye health, manage follow-up care, and communicate with your specialist to support the best possible outcomes for your vision.

We recognize the importance of advanced technology in delivering exceptional eye care and detecting eye conditions as early as possible. That’s why we utilize the highest level of diagnostic tools available to ensure a thorough and precise evaluation of your eye health.

Our advanced testing may include retinal imaging, visual field testing, tonometry, and other digital imaging technologies that allow us to identify and monitor eye conditions with greater accuracy and detail.

Advanced testing is important because many eye conditions develop slowly and often without noticeable symptoms in the early stages. Conditions such as glaucoma, macular degeneration, and diabetic eye disease can begin before any changes in vision are detected.

By using advanced diagnostic tools, we’re able to see more detail than with a standard exam alone. This allows us to detect subtle changes earlier, monitor your eye health more closely, and make more informed decisions about your care.

Early detection is key to protecting long-term vision, and advanced testing helps us provide more precise, proactive, and personalized eye care for every patient.

In some cases, additional testing may be recommended based on your eye health or symptoms. If any specialized testing is needed, our team will always explain it to you in advance so you understand why it is being recommended and any associated costs.

Ultra-widefield retinal imaging, such as Optos/Optomap, captures a significantly larger and more detailed view of the retina compared to a traditional exam. This allows your doctor to evaluate areas that may be difficult to see otherwise and identify early changes with greater accuracy and precision. This technology is especially helpful in detecting and monitoring conditions such as macular degeneration and glaucoma, which may not present noticeable symptoms in the early stages.

Yes. Many patients successfully start wearing contact lenses for the first time, even if they’ve never used them before. During your contact lens exam, we evaluate your eye health, discuss your lifestyle and vision needs, and determine the best type of lenses for you. We also provide step-by-step training on how to safely insert, remove, and care for your lenses so you feel confident and comfortable using them. Once your prescription and lens type are finalized, you can conveniently order your contact lenses directly through our office.

We offer a full range of contact lenses to meet different vision and lifestyle needs. This includes daily disposable lenses, bi-weekly and monthly lenses, toric lenses for astigmatism, and multifocal lenses for patients who need help seeing both near and far. We also fit specialty contact lenses for more complex eye conditions. Our goal is to provide the most comfortable and effective contact lenses for your vision and eye health.

Absolutely! Once your contact lens prescription is finalized, you can conveniently order your contact lenses directly through our office or online. This helps ensure you receive the correct prescription, lens type, and brand recommended by your doctor. We also make reordering simple and convenient, so you can stay on schedule without interruption.

Yes. We provide personalized contact lens training for first-time wearers as part of your visit. Our team will walk you through how to properly insert and remove your lenses, how to care for them, and how to maintain good eye health while wearing contacts. We take the time to ensure you feel comfortable and confident before you leave our office.

We do offer specialty contact lens fittings for patients with unique or complex vision needs. This includes conditions such as keratoconus, irregular corneas, severe dry eye, or patients who have not had success with standard lenses. Specialty lenses are designed to provide clearer, more stable vision and improved comfort when traditional contact lenses are not enough.

In many cases, yes. Many patients with dry eye disease are still able to successfully wear contact lenses. We carefully evaluate the severity of dry eye and recommend lenses designed for improved comfort, such as daily disposables or advanced moisture-retaining materials. We also offer dry eye evaluation and treatment options to help improve overall contact lens tolerance and comfort.

Choosing the right eyewear is about more than style, t’s about comfort, fit, and vision performance. Our optical team helps guide you through frame selection based on your face shape, prescription, lifestyle, and personal preferences. We also ensure your frames properly support your lenses so you get the clearest and most comfortable vision possible.

Blue light is a type of visible light emitted by digital screens such as computers, phones, tablets, and LED lighting. While blue light is a natural part of sunlight, prolonged exposure from digital devices may contribute to eye strain, fatigue, and discomfort for some patients, especially those who spend long hours on screens.
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We do offer lenses with blue light protection, which  are designed to help filter a portion of blue light from digital devices, which may help reduce eye strain and improve visual comfort during extended screen use. Blue light protection can be especially helpful for patients who work on computers, study for long periods, or frequently use digital devices throughout the day.

Our team can help determine whether blue light protection lenses are a good option based on your visual needs and lifestyle.

Yes. We offer in-office glasses adjustments and minor repairs whenever possible. This includes tightening loose frames, adjusting fit for comfort, correcting alignment, and addressing minor issues to help extend the life of your eyewear.

Please note that the ability to adjust or repair glasses may depend on the condition and type of frame. In some cases, particularly with frames not purchased from our office or those that are worn or damaged, we may have limited ability to safely make adjustments.

Our goal is always to ensure your glasses fit comfortably and perform optimally.

Our optical collection features a curated selection of designer eyewear, including independent Texas-based brands, chosen for their craftsmanship, comfort, and style. With a wide variety of frames to choose from, we help patients find eyewear that reflects their personality, lifestyle, and vision needs.

A glasses prescription is designed for lenses that sit slightly away from your eyes, while a contact lens prescription is specifically designed for lenses that sit directly on the eye. Due to this difference, contact lens prescriptions require additional measurements to ensure proper fit, comfort, and visual clarity. This is why a separate contact lens evaluation is needed to determine the most accurate and safe prescription for your eyes